KNOW BEFORE YOU CHOOSE

Everything you may want to know before choosing your YÙIN piece.

YOUR PIECE

  • Yes, it is. 🤎
    We only work with natural jade and gemstones. We don't sell dyed, colour-enhanced or filled jade — we want you to know exactly what you're wearing.

    Every piece comes with an authentication certificate, unless otherwise stated on the product page. You'll also find the material details and certification information clearly listed in each product description before you make your choice.

    To us, natural is always worth choosing.

  • Natural gemstones are unique.
    No two stones are ever completely the same. You may notice a little difference in colour, texture, shape or natural markings between the piece in the photo and the one you receive. 🫡

  • It depends on the gemstone. 💎

    We source our stones from trusted suppliers and personally select the ones we feel are right for YÙIN.

    You'll find the material and relevant origin details clearly stated on each product page, so you can always know more about the piece you're choosing

  • Nothing too complicated. 🤎
    Just treat it gently.

    As each piece is made with different natural gemstones and jewellery materials, care may vary slightly from piece to piece. In general, we recommend avoiding prolonged contact with water, perfume, chemicals and excessive moisture, and keeping your piece away from strong impact.

    For more details, have a look at our YÙIN Care Guide.

  • A little water isn't something to panic about. 🤎
    However, we recommend removing your YÙIN piece before showering, swimming or spending a long time in water.

    Natural gemstones may handle water differently, while metals such as sterling silver can naturally oxidise or tarnish with prolonged exposure to moisture, water and other substances.

    When you're not wearing it, keep it clean, dry and safely stored.

    For more details, refer to our YÙIN Care Guide.

  • Yes — please do. 🤎

    You can absolutely wear your YÙIN piece as part of your everyday life. Just keep in mind that natural gemstones and jewellery metals each have their own characteristics, so a little care will help keep your piece looking its best.

    For everyday wear, we recommend taking it off when showering, swimming, exercising or doing anything that may expose it to excessive moisture, chemicals or strong impact.

AFTER —SALES & WARRANTY

  • Don't worry — just reach out to us. 🤎

    If something isn't quite right with your piece, please send us a message within 7-days of receiving your order with your order details and a few photos of the issue to we expedite the process. We'll take a look and let you know what we can do to help.

  • In many cases, yes. Every YÙIN piece comes with a 30-day warranty.

    If your piece has a repairable issue, we'll do our best to have it repaired for you.

    If a repair isn't possible, we'll discuss the available options with you.

  • Yes. We want you to feel confident when your YÙIN piece arrives. 🤎
    Depending on the situation, we offer three different periods of support:

    7-Days Damage Warranty
    If your piece arrives damaged during delivery, please contact us within 7 days of receiving your order with photos of the damage to expedite the process. We'll be happy to look into it and assist you.

    14-Days Exchange Warranty
    Changed your mind? You may exchange your piece for another item within 14 days of receiving your order, subject to our Return, Exchange & Warranty Policy. The piece must be unused, undamaged, with all tags and original packaging intact. No cash refunds are available.

    30-Days Workmanship Warranty
    If there's a manufacturing or workmanship issue with your piece within 30 days, just reach out to us. We'll assess the issue and do our best to make it right.

    Normal wear and tear, misuse and accidental damage are not covered.

  • Yes, of course — we want you to feel good about your choice. 🤎

    Returns and exchanges are accepted within 14 days of receiving your order, please refer to our Returns, Exchanges & Warranty Policy for the applicable conditions.

MATERIALS

  • It depends on the piece. 🐚
    YÙIN works with natural gemstones and carefully selected jewellery materials, such as S925 sterling silver and gold tone finishes.

    You'll always find the specific materials used for each piece clearly stated on its product page — so you know exactly what you're choosing.

  • S925 means the piece is made with 92.5% pure silver.

    It's a commonly used material in fine and everyday jewellery because it's durable enough to wear while still being beautiful and comfortable.

    Like natural silver, it may naturally tarnish over time. That's completely normal and can usually be restored with proper care.

  • It can — and that's completely normal. 😉

    Sterling silver naturally reacts with air, moisture, sweat, perfume and other substances, which can cause it to darken or tarnish over time.

    Don't worry — tarnishing doesn't mean your piece is damaged. With the right care and a gentle clean, its shine can usually be brought back.

    If your YÙIN piece ever needs a little refresh, you’re always welcome to send it back to us for cleaning — for as long as you own your YÙIN piece.

    For more details, refer to our YÙIN Care Guide.

  • S925 sterling silver is generally well tolerated by many people, but everyone's skin is different.

    If you have very sensitive skin or known metal allergies, we recommend wearing your piece with care and paying attention to how your skin responds. 🙂

ORDERS INQUIRIES

  • Once your order has been placed, if you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to help if your order hasn’t been processed yet.

    Once your order has been processed, changes and cancellations may no longer be possible.

    Please note that all purchases are final and non-refundable. Exchanges are available only under the conditions stated in our YÙIN Return, Exchange & Warranty Policy.

  • Yes — just let us know as soon as possible.

    If your order hasn’t been processed or shipped, we’ll do our best to update the delivery address for you.

    Once your order has been shipped, we may not be able to make any changes, so please double-check your address before completing your order. 🫡

  • Our prices may change from time to time depending on gemstone availability, material costs, craftsmanship and other factors.

    Once your order has been placed and payment has been completed, the price you paid will remain the price of your order.

  • We currently accept the payment methods available at checkout on our website.

    At the moment, Grab PayLater, Atome and other financing options are not available.

    We’re always looking for ways to make your YÙIN experience a little easier, so any new payment or financing options will be announced when available.

    Simply select your preferred payment method at checkout and follow the instructions provided.

  • Not at the moment. 🤎

    Each YÙIN piece requires time to be carefully prepared and checked before it begins its journey to you.

    As YÙIN grows, we hope to make more collection options available in the future.

    For now, we'll take care of the journey all the way to your door. 😉

  • Of course. 🤎

    YÙIN pieces are made to be gifted, whether it’s for someone special or simply a little something for yourself.

    You can enter the recipient’s delivery details when placing your order. If you’d like to include a personal message or have any special gifting requests, simply let us know and we’ll do our best to make it a little more special.

    A little YÙIN, wrapped with a little thought.

SHIPPING & TRACKING

  • Yes. 🤎

    We ship across Malaysia and internationally.

    International shipping availability may vary depending on the destination and courier service available. If your country is available at checkout, you’re good to go.

    For international orders, any customs duties, import taxes or other charges imposed by the destination country will be the responsibility of the recipient.

    For more information, please refer to our YÙIN Order & Shipping Policy.

  • Every YÙIN piece takes a little time to be carefully prepared before it begins its journey to you. 🤎

    For Malaysia orders, please allow YÙIN piece approximately 6-7 working days to be made for orders, followed by around 2–5 working days for delivery within West Malaysia.

    For East Malaysia, delivery may take a little longer.

    For international orders, delivery times vary depending on the destination and shipping service selected.

    Please note that these are estimated timeframes and may vary during peak periods, public holidays or due to circumstances beyond our control.

  • Once your order is placed, we’ll begin preparing your piece with care. 🤎

    As each YÙIN piece requires time to be made, checked and packed, please allow approximately 6–7 working days before your order is shipped.

    Once your parcel is on its way, you’ll receive a shipping confirmation email with your tracking details.

    A little patience, while we make sure everything is just right.

  • Yes, they may. 🤎

    Courier services may have different operating schedules during public holidays, which can affect delivery times.

    If your order falls around a public holiday, please allow a little extra time for your parcel to arrive.

    We'll keep you updated once your parcel is on its way.

  • Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking details.

    You can use the tracking number provided to follow your parcel’s journey directly with the courier.

    If you haven’t received your tracking details or need a little help, simply reach out to us — we’ll be happy to check for you. 🚛

  • Shipping fees are calculated based on your delivery destination and the shipping option available at checkout. 🤎

    The applicable shipping fee will always be shown before you complete your purchase.

    From time to time, YÙIN may also offer complimentary shipping promotions — keep an eye out for our latest updates.

    For more information, please refer to our YÙIN Order & Shipping Policy.

  • Sometimes parcels may take a little longer than expected due to courier delays, customs clearance or circumstances outside our control.

    If your parcel seems to be taking unusually long or the tracking status hasn’t updated for some time, please contact us provided with order ID & tracking number and we’ll help check with the courier.

    If a parcel is confirmed as lost by the courier, we’ll work with you and the courier to resolve the matter as soon as possible. 🤎

THE YÙIN CIRCLE &
YÙIN MEMBERSHIP

  • The YÙIN Circle is our little way of saying thank you. 🤎

    YÙIN is still growing, and we’re incredibly grateful to those who have chosen to stay with us from the very beginning.

    The Circle is our way of bringing you a little closer to YÙIN, with thoughtful moments and privileges created especially for our members as we grow.

    The YÙIN Circle is limited to the first 50 members. Once all 50 places are filled, the Circle will close and future memberships will be offered under our YÙIN membership programme.

  • The YÙIN Circle & YÙIN Membership is open to all individuals aged 18 and above, regardless of nationality, who create an account through our website. 🤎

    Each person may only have one Circle/Membership account.

    Please register using your own email address and phone number. Creating multiple accounts using different email addresses or phone numbers to collect additional points or benefits is not permitted.

  • Because we wanted to give a little something back to the people who have been patient with us, supported us, and believed in YÙIN before we had everything figured out.🤎

    YÙIN is still growing, and we know that growth takes time. Every order, every kind message, every bit of patience and support means more to us than you may realise.

    The Circle is our way of saying thank you — and a little reminder for us to never forget where we started.

    Joining is free. Staying close is yours.

  • Circle & Membership points are YÙIN’s reward points, created to thank you for being part of the YÙIN Circle. 🤎

    For Circle Points,
    every RM1 spent = 2 YÙIN Circle Points.

    For Membership Points,
    every RM1 spent = 1 YÙIN Membership Points.

    All Points can then be redeemed for discounts on future YÙIN purchases.

    Please note that the points are calculated based on the eligible purchase amount only. The following are not included in point calculation:

    • Shipping and delivery fees

    • Taxes, duties or other applicable charges

    • Repair fees

    • Exchange top-ups

    • Other fees or charges not related to the purchase of YÙIN piece

    For more details, please refer to the YÙIN Membership Terms & Conditions.

  • Simply shop with your YÙIN account to earn points on eligible purchases.

    Points are automatically credited to your account when you make an eligible purchase while signed in to your account.

    Once you have enough points, you can redeem them through your YÙIN Circle account according to the available redemption options.

    Please make sure you’re signed in to the same YÙIN account when making your purchase so your points are credited correctly.

    Your points cannot be transferred, exchanged for cash or combined across different YÙIN Circle accounts.

    For more details on earning and redemption points options, eligibility and other conditions, please refer to the YÙIN Membership Terms & Conditions.

  • You can check your current points balance by checking with us, email or simply text us.

    If you notice anything that doesn’t look right, just reach out to us and we’ll be happy to help. 🤎

  • Yes — but they work a little differently. 🤎

    The YÙIN Points are valid for 12 months from the date they are earned. Once a point reaches its expiry date, it will automatically expire if it has not been redeemed.

    The YÙIN Circle Benefits
    Your core the YÙIN Circle membership benefits are lifetime benefits, as long as your YÙIN Circle membership remains active and in good standing.

    Individual offers, rewards, privileges or promotional benefits may be subject to their own validity periods and conditions.

    For more details, please refer to the YÙIN Membership Terms & Conditions.