RETURN, EXCHANGE & WARRANTY POLICY

At YÙIN,
we want you to feel confident and happy with your piece.

Because our pieces are made with natural gemstones and carefully selected materials, we encourage you to read the product details and descriptions before making your purchase.

This Policy explains our cancellation, exchange, damage coverage and workmanship warranty.

YÙIN reserves the right to update,
amend or change this Policy from time to time.
Any changes will be reflected on this page,
and the latest version will apply to purchases made after the updated Policy takes effect.

This Policy does not limit any rights or remedies you may have under applicable law.

01 — CANCELLATION & RETURN

• CAN I CANCEL MY ORDER AFTER PLACING IT?

Once your order has been placed, we begin preparing your YÙIN piece especially for you.

If you change your mind and would like to cancel your order, please contact us as soon as possible.

Cancellation requests are accepted only before your order has entered preparation. Once preparation has started, your order can no longer be cancelled.

If your cancellation is approved, the refund will be arranged to your original payment method. Please note that the time taken for the refund to appear may vary depending on your payment provider or bank.

If you have entered the wrong delivery details or ordered the wrong piece, please contact us as soon as possible. If shipment has not yet started, we'll do our best to help.

Please note that once preparation has started, all purchases are considered final sale and are no longer eligible for cancellation.

Our 7-Day Damage Coverage, 14-Day Exchange Privilege and 30-Day Workmanship Warranty remain applicable once you have received your piece, subject to the terms of each policy.

• CAN I RETURN MY YÙIN PIECE IF I CHANGED MY MIND?

For change-of-mind purchases, YÙIN does not offer cash refunds. Instead, we offer a 14-Day Exchange Privilege once you have received your piece.

Please refer to the Exchange & Warranty section below for the full conditions.

02 — 14-DAYS EXCHANGE PRIVILEGE

• CAN I EXCHANGE MY YÙIN PIECE?

Yes. 🤎

If you've changed your mind after receiving your piece, you're welcome to exchange it within 14 days of receiving your order, subject to the conditions below.

01 — Within 14 Days
Your exchange request must be made within 14 days from the date you received your order.

02 — Original Condition
The piece must be unworn, unused and in its original, undamaged condition, with all original tags attached.

03 — Original Packaging
The piece must be returned with its original packaging and proof of purchase.

A few things to know:

• Exchanges are limited to one exchange per order.

• Exchanges are subject to product availability.

• If you choose a higher-value piece, the difference must be paid before the exchange is completed.

• If the replacement piece is of lower value, the difference will not be refunded.

• Original shipping fees are non-refundable.

• Return shipping costs for change-of-mind exchanges are the customer's responsibility.

• Sale, promotional or specifically stated Final Sale items are not eligible for exchange unless otherwise stated.

Please contact YÙIN before sending your piece back.

03 — YOUR YÙIN COVERAGE

04 — 7-DAYS DAMAGE COVERAGE

• WHAT IF MY PIECES ARRIVED DAMAGED?

If your YÙIN piece arrives damaged, please contact us within 7 days of receiving your order.

Please provide:

• Your order number

• Clear photos of the piece

• Clear photos of the original packaging

• A brief description of the issue

Please keep the original packaging until your case has been reviewed, as it may be required for assessment.

Once we receive the details, we'll review the condition and let you know the next steps.

The 7-Day Damage Coverage does not apply to damage that occurs after delivery, including accidental impact, dropping, misuse, improper handling or normal wear and tear.

05 — 30-DAYS WORKMANSHIP WARRANTY

• WHAT DOES THE 30-DAYS WORKMANSHIP WARRANTY COVER?

Our 30-Day Workmanship Warranty covers qualifying manufacturing or workmanship issues reported within 30 days of receiving your order.

If you believe your piece has a workmanship issue, please contact us with your order details and clear photos.

We may ask you to return the piece for inspection before determining the appropriate solution.

Depending on the nature of the issue, YÙIN may offer:

• A repair

• A replacement

• Another appropriate remedy

Every claim is assessed individually.

• WHAT ISN’T COVERED?

The workmanship warranty does not cover damage caused by:

• Normal wear and tear

• Accidental impact or dropping

• Misuse or improper handling

• Prolonged exposure to water, chemicals or excessive moisture

• Failure to follow the YÙIN Piece Care Guide.

• Alterations or repairs carried out by a third party

• Natural characteristics of gemstones, including variations in colour, texture, clarity, shape, inclusions and natural markings, are not considered workmanship defects.

• Sterling silver may also naturally oxidise or tarnish over time due to exposure to air, moisture and everyday wear. This is a natural characteristic and is not considered a manufacturing defect.

06 — REPAIRS

• CAN MY YÙIN PIECE BE REPAIRED?

If your piece can reasonably be repaired, we'll always do our best to help. 🤎

This may include minor hardware or fastening issues, such as a clasp, connecting ring or YÙIN tag.

Not every piece can be repaired, particularly where the gemstone itself has been damaged or the original structure of the piece has been significantly affected.

If your piece is outside the warranty period, we may still be able to offer a repair service where possible. Any applicable repair fee will be discussed with you before any chargeable work begins.

Please do not attempt to repair your piece yourself or have it repaired by another jeweller before contacting YÙIN.

07 — HOW TO SEND YOUR PIECE BACK

• HOW DO I SEND MY PIECE BACK FOR INSPECTION?

Please contact YÙIN before sending anything back.

Send us:

• Your order number

• The reason for the return, exchange or warranty claim

• Clear photos of the piece

• Any other information we may need to assess the issue

Once your request has been reviewed, we'll provide you with the appropriate return instructions.

Please do not send your piece back without contacting us first.

When returning a piece, please:

• Pack it securely

• Use the original packaging where possible

• Use a tracked shipping service

• Keep your tracking information until your return has been received and confirmed by YÙIN

For change-of-mind exchanges, return shipping costs are the customer's responsibility unless otherwise agreed or required by applicable law.

08 — INSPECTION & ASSESSMENT

All damage, exchange and warranty requests are subject to assessment by YÙIN.

We may request that the piece be returned for physical inspection before confirming whether it qualifies under this policy.

If an issue is found to be outside the applicable coverage, we will let you know before proceeding with any chargeable repair or service.

We reserve the right to decline a request where the piece does not meet the conditions of the applicable policy.

09 — REFUNDS

Cash refunds are only available when a cancellation request is approved before your order has entered preparation.

Once preparation has started, all purchases are considered final sale and are no longer eligible for cancellation or cash refunds.

After receiving your piece, change-of-mind purchases are not eligible for cash refunds. However, eligible pieces may be exchanged within our 14-Day Exchange Privilege, subject to the conditions stated in this Policy.

10 — NATURAL GEMSTONES

Every natural gemstone is different.

Slight variations in colour, texture, clarity, shape, inclusions and natural markings are part of what makes each YÙIN piece unique.

These natural characteristics are not considered defects and are not grounds for cancellation, return, exchange or warranty claims by themselves.

We encourage you to read the individual product description before making your choice.

11 — POLICY CHANGES

YÙIN may update this Policy from time to time to reflect changes to our services, practices or applicable requirements.

The latest version will always be published on this page.

12 — CONTACT US

If you're unsure whether your situation falls under our Cancellation, Exchange or Warranty Policy, please reach out to us.

Email: hello@yuinofficials.com
Call: +60 16-267 8962

We're always happy to take a look and help where we can. 🤎