01 — ELIGIBILITY

YÙIN Refresh is available exclusively for genuine YÙIN pieces purchased directly from YÙIN.

Proof of purchase may be required before we accept a piece for Refresh.

The service is available for as long as you own the piece and is not transferable to another person.

02 — WHAT DOES YÙIN REFRESH INCLUDE?

YÙIN Refresh is a complimentary cleaning service intended to gently clean and refresh your YÙIN piece after everyday wear.

Depending on the piece and its materials, the service may include:

• Gentle surface cleaning

• Removal of everyday dirt and residue

• Light polishing of suitable components

The cleaning method will always depend on the gemstone and materials of your particular piece.

We may use different cleaning methods, or decline certain methods, where necessary to protect the piece.

03 — WHAT DOES YÙIN REFRESH NOT INCLUDE?

YÙIN Refresh is a cleaning service only.

It does not include:

• Repairs

• Replacement of damaged components

• Restoration

• Re-plating

• Restringing

• Replacement of gemstones or parts

If your piece requires additional repair or another service, we'll let you know before proceeding.

Any additional service will be subject to separate assessment and approval.

04 — REFRESH STEPS

A little note:

Your piece will only be cleaned after it has been inspected and deemed suitable for the Refresh service.

05 — PRE-EXISTING DAMAGE & NATURAL WEAKNESSES

Natural gemstones are unique and may contain natural inclusions, fractures, weaknesses or other characteristics that are not always visible to the eye.

During our inspection, we may identify existing scratches, loose components, damage, natural weaknesses or other conditions.

If we believe cleaning may pose a risk to your piece, we may pause or decline the Refresh service and contact you before proceeding.

Where appropriate, we may document the condition of the piece before cleaning.

06 — DAMAGE DURING REFRESH

YÙIN will take reasonable care when handling your piece throughout the Refresh process.

However, certain natural gemstones and components may be delicate or may have pre-existing weaknesses that cannot always be identified before cleaning.

If an issue occurs during the Refresh process, YÙIN will assess the circumstances and discuss the appropriate next step with you.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

07 — SHIPPING

The YÙIN Refresh service itself is complimentary.

However, customers are responsible for the shipping costs both ways:

• Shipping your piece to YÙIN

• Shipping your piece back to you after Refresh

Please contact YÙIN before sending your piece so we can provide the appropriate shipping instructions.

Customers are responsible for packaging the piece securely to minimise the risk of damage during transit.

YÙIN is not responsible for loss or damage occurring during transportation where the customer arranges the shipment.

08 — SERVICE AVAILABILITY

YÙIN reserves the right to decline a Refresh request where:

• The piece cannot be verified as a genuine YÙIN piece;

• The condition of the piece makes cleaning unsuitable or unsafe;

• The materials require a cleaning method that YÙIN does not offer;

• The piece has significant damage or natural weaknesses that may make cleaning unsafe; or

• The piece requires repair or restoration before it can safely be cleaned.

If we are unable to proceed, we'll let you know and return the piece to you.

CONTACT US

Have a question about YÙIN Refresh or would like to send your piece back to us

We'd love to hear from you.

Email: hello@yuinofficials.com
Call: +6016 -267 8962

A little more care, from us to you. 🤎