YÙIN MEMBERSHIP TERMS & CONDITIONS

YÙIN Membership is our little way of making your journey with YÙIN a little more rewarding.

It’s free to join, and there’s nothing complicated about it. Simply create a YÙIN account and you’re automatically part of the YÙIN Membership.

As a YÙIN Member, you can collect points through purchases, joining us, and engaging with YÙIN — and use your points for rewards along the way.

YOUR YÙIN MEMBERSHIP

Creating a YÙIN account automatically makes you a YÙIN Member.

Membership is:

• Free to join

• Open to anyone aged 18 or above

• Available regardless of nationality

• Personal to you and linked to your YÙIN account

One person may only hold one YÙIN Membership account.

Please make sure the information in your account is accurate and kept up to date, especially your name, email address and birthday details.

EARNING YÙIN POINTS

There are three simple ways to earn YÙIN Points:

YÙIN may ask for reasonable information or proof to verify an engagement activity, review or referral before the relevant points are credited.

Points earned through engagement activities are subject to the applicable requirements at the time of the activity.

WHAT PURCHASES EARN POINTS?

Points are calculated based on the final eligible product amount actually paid after applicable discounts or vouchers.

The following are excluded from point calculation:

• Taxes

• Shipping and delivery fees

• Jewellery setting fees

• Jewellery repair fees

• Other non-product charges

• Items that are not eligible for YÙIN Membership Points

Sale and promotional jewellery may still earn points unless the specific promotion states otherwise.

If a voucher or discount is used, points will be calculated based on the final eligible amount paid after the voucher or discount has been applied.

WHEN WILL MY POINTS BE CREDITED?

YÙIN currently manages Membership Points manually.

For eligible purchases, YÙIN will calculate your points after your purchase has been successfully processed and will email you with:

• The points earned from your purchase

• Your updated YÙIN Points balance

For one-time engagement rewards, such as creating your account or following YÙIN on Instagram or TikTok, YÙIN will email you once the relevant points have been verified and credited.

For review and referral points, the points will be credited after the relevant activity has been verified.

Your registered email address & phone number will be used for Membership-related points updates and communications.

YOUR POINTS BALANCE

YÙIN will keep a record of your YÙIN Points.

Whenever your points are credited, redeemed or adjusted, we will communicate your updated points balance to you by email.

If you believe there is an error with your points balance, simply contact us at hello@yuinofficials.com and we'll be happy to check it for you.

POINT REDEMPTION

Members with sufficient YÙIN Points may redeem their points for rewards made available by YÙIN from time to time.

The number of points required for each reward will be stated when the reward becomes available for redemption. Different rewards may have different point requirements.

YÙIN may introduce, change or remove available rewards from time to time.

Points will be deducted from your account once a redemption has been successfully made.

Once a redemption has been made, the points deducted cannot be cancelled or reversed.

Points are not cash and cannot be exchanged for cash or transferred to another person.

YÙIN may introduce new redemption options or adjust the available rewards from time to time.

REDEMPTION METHODS

YÙIN Points can currently be redeemed through YÙIN's official online channels.

As YÙIN grows, we may introduce other ways to redeem points. Any available redemption method and its applicable requirements will be communicated when the reward is offered.

For online redemption, YÙIN may request verification using your registered email address, phone number or other account information to confirm that the redemption is being made by the account holder.

Any shipping or delivery fees relating to redeemed rewards will be borne by the Member unless YÙIN states otherwise.

Please only redeem YÙIN Points through YÙIN's official website or official communication channels.

POINTS + RETURNS, CANCELLATIONS & REFUNDS

If an order is cancelled, returned or refunded, any points earned from that order may be removed from your account.

If you have already redeemed or used those points, your points balance may be adjusted accordingly.

We simply want to make sure your points reflect your actual eligible purchases.

YOUR POINTS DON'T STAY FOREVER

YÙIN Points expire 12 months from the date they are earned, on a rolling basis.

For example, points earned on 15 September 2026 will expire on 15 September 2027 if they have not been used.

Expired points cannot be reinstated unless YÙIN determines otherwise.

We recommend keeping an eye on your email updates so you don't accidentally miss your points.

YOUR BIRTHDAY LITTLE GIFT

We like celebrating little things with you.

During your birthday month, YÙIN Members can enjoy a Birthday Little Gift when making an eligible purchase with us.

The gift:

• Can be redeemed once during your birthday month

• Requires an eligible purchase

• Is subject to availability

• May vary from time to time

• Cannot be exchanged for cash or transferred to another person

Your birthday information must be added to your YÙIN account before the applicable birthday period.

YOUR MEMBERSHIP ACCOUNT

Please keep your account details and login information safe.

Your Membership, points and rewards belong to you and cannot be sold, transferred or shared between accounts.

Each person may only maintain one YÙIN Membership account.

Creating multiple accounts to collect additional joining points, engagement points, rewards or other Membership benefits is not permitted.

If we notice activity that appears to involve duplicate accounts, fraudulent activity, misuse of the Membership programme or attempts to manipulate points or rewards, YÙIN may review and adjust the affected points or Membership benefits.

We want to keep things fair for everyone.

SUSPENSION & TERMINATION

We want YÙIN Membership to remain simple and fair for everyone.

YÙIN may suspend, restrict or terminate a Membership account if we reasonably believe that the account has been used in a way that:

• Breaches these Membership Terms & Conditions

• Involves fraudulent, misleading or suspicious activity

• Uses multiple accounts to obtain additional points or rewards

• Attempts to manipulate, abuse or misuse the Membership programme

• Interferes with the operation of the YÙIN website or Membership programme

• Involves harassment, abuse or inappropriate behaviour towards YÙIN or others

• Is otherwise inconsistent with the intended purpose of the YÙIN Membership programme

If an account is suspended or terminated, YÙIN may also cancel any unused points or rewards associated with that account.

YÙIN may also make changes to the Membership programme, including how points are earned, credited, redeemed or rewarded, when reasonably necessary.

Any significant changes will be reflected in the updated Membership Terms & Conditions published on this page.

AS YÙIN GROWS

YÙIN Membership is something we hope to grow with you.

From time to time, we may introduce new ways to earn points, new rewards, special campaigns or other Membership benefits.

We may also update these Membership Terms & Conditions when needed. The latest version will always be published on this page with a new “Last updated” date.

YOUR PRIVACY

Your personal information is handled according to our Privacy Policy.

By creating a YÙIN account and joining YÙIN Membership, you agree to the collection and use of your information as described in our Privacy Policy.

STILL HAVE QUESTIONS?

If something isn't clear, we're always happy to help. 🤎🫡

Email:hello@yuinofficials.com
Call: +60 16-267 8962