PRIVACY POLICY

Last Updated: September 2026

At YÙIN, we believe your personal information should be treated with care.

This Privacy Policy explains how Yuin Gemstone (“YÙIN”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, create an account, place an order, contact us, or join the YÙIN Circle.

By providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. WHAT PERSONAL DATA DO WE COLLECT?

Depending on how you interact with YÙIN, we may collect personal information such as:

Customer Account

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Account information

  • Order history

Orders & Purchases

When you place an order, we may collect:

  • Your name

  • Contact information

  • Billing and delivery information

  • Order details

  • Payment-related information

  • Information relating to exchanges, warranty or after-sales services

Contact & Customer Service

When you contact us through our contact form, email or WhatsApp, we may collect the information you choose to provide, such as your name, contact details and the content of your enquiry.

YÙIN Circle

When you join the YÙIN Circle, we may collect:

  • Full name

  • Email address

  • Phone number

  • Birthday

  • Order history

  • Membership information

  • Circle Points and membership activity

We aim to collect only personal information that is reasonably necessary for the purposes described in this Privacy Policy.

2. HOW DO WE COLLECT YOUR PERSONAL DATA?

We may collect personal information when you:

  • create or use a customer account;

  • place an order;

  • join the YÙIN Circle;

  • contact us through our website;

  • communicate with us through email or WhatsApp;

  • use our services; or

  • browse and interact with our website.

Certain information may also be collected automatically through our website and the technologies used to operate it.

3. HOW DO WE USE YOUR PERSONAL DATA?

We may use your personal information to:

  • create and manage your customer account;

  • process and fulfil your orders;

  • arrange delivery;

  • provide customer service;

  • respond to enquiries;

  • manage exchanges, warranties and YÙIN Refresh services;

  • administer the YÙIN Circle;

  • calculate and manage Circle Points;

  • provide member benefits and privileges;

  • verify membership and order information;

  • maintain transaction and membership records;

  • improve our website and services;

  • detect and prevent fraud, misuse or unauthorised activity; and

  • comply with applicable laws and regulatory requirements.

We will use your personal information for the purposes communicated to you or for other purposes permitted or required by applicable law.

4. YÙIN CIRCLE

When you join the YÙIN Circle, certain personal information is required to manage your membership.

This may include your name, email address, phone number, birthday, order history, Circle Points and membership activity.

We use this information to:

  • manage your membership;

  • provide Circle benefits and privileges;

  • maintain your Circle Points;

  • provide birthday privileges;

  • communicate with you regarding your membership;

  • verify membership; and

  • help prevent duplicate accounts, fraud or misuse of membership benefits.

Your YÙIN Circle information is handled in accordance with this Privacy Policy and the YÙIN Circle Terms & Conditions.

5. PAYMENT INFORMATION

YÙIN currently accepts credit and debit cards and FPX, subject to availability.

Payments made through our website are processed using the payment methods and payment service providers available at checkout.

Payment information may be processed by the relevant payment service provider in accordance with its own privacy policy and security practices.

YÙIN may receive payment-related information necessary to confirm and manage your order.

We do not require your full payment card details to be stored by YÙIN in order to process your order.

6. COOKIES & WEBSITE TECHNOLOGIES

Like many websites, YÙIN may use cookies and similar technologies to help our website function properly and provide a better browsing experience.

These technologies may be used to:

  • remember preferences;

  • maintain customer accounts;

  • support shopping cart and checkout functions;

  • understand how visitors interact with our website; and

  • improve website functionality and performance.

Our website is hosted and operated using third-party technology, including Squarespace.

The cookies and technologies used may vary depending on the features and settings enabled on our website.

If we introduce additional analytics, advertising or tracking technologies in the future, we may update this Privacy Policy and provide appropriate notices or choices where required.

7. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We do not sell your personal data.

We may share personal information with trusted third parties where reasonably necessary to operate YÙIN and provide our services.

These may include:

  • website and hosting providers;

  • payment service providers;

  • courier and delivery providers;

  • technology and service providers;

  • professional advisers; and

  • government authorities or other parties where required or permitted by law.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

8. THIRD-PARTY SERVICES

YÙIN may use third-party services to help operate our website and provide our services, including website hosting, payment processing, delivery and other technology services.

These third parties may process personal information in accordance with their own terms and privacy policies.

Where appropriate, we encourage you to review the privacy policies of the relevant third-party services.

9. INTERNATIONAL DATA TRANSFERS

Some of the service providers we use may operate or process personal information outside Malaysia.

Where your personal information is transferred or processed outside Malaysia, we will take reasonable steps to ensure that the information is handled in accordance with applicable personal data protection requirements.

10. HOW DO WE PROTECT YOUR PERSONAL DATA?

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Access to personal information is limited to persons who reasonably need the information to perform their duties or provide services to you.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • provide our services;

  • maintain transaction and membership records;

  • manage customer accounts;

  • resolve disputes;

  • comply with legal and regulatory requirements; and

  • protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to delete, destroy or anonymise it where appropriate.

12. YOUR RIGHTS & CHOICES

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request that we stop or limit certain processing where applicable;

  • withdraw consent where processing is based on consent; and

  • make an enquiry or complaint regarding the handling of your personal information.

We may need to verify your identity before processing certain requests.

If you would like to access, correct or make a request regarding your personal information, please contact us using the details below.

The Malaysian Personal Data Protection framework recognises access and correction rights as part of its Personal Data Protection Principles.

13. MARKETING & COMMUNICATIONS

YÙIN does not currently operate a general newsletter or promotional email mailing list.

We may contact you where reasonably necessary in relation to:

  • your orders;

  • customer service enquiries;

  • YÙIN Circle membership;

  • Circle Points;

  • member benefits; or

  • other services you have requested from us.

If YÙIN introduces marketing communications in the future, we will provide appropriate choices and consent mechanisms where required.

14. CHILDREN'S PRIVACY

Our website and services are not directed towards children.

YÙIN Circle membership is available to individuals aged 18 years and above.

We do not knowingly collect personal information from children for the purpose of YÙIN Circle membership.

If you believe that a child has provided personal information to us, please contact us.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies.

YÙIN is not responsible for the privacy practices, content or security of third-party websites outside our control.

We encourage you to review their privacy policies before providing personal information to them.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on this page with the updated “Last updated” date.

17. CONTACT US

If you have any questions, requests or concerns regarding your personal information or this Privacy Policy, please contact us:

Call: +60 16-267 8962
Email: hello@yuinofficials.com